We are authorised and regulated by the Financial Conduct Authority
We are a credit broker NOT a lender
We DO NOT charge you a fee for our services
This information sets out how we will deal with you in the provision of services for Credit Broking. City and European Asset Finance Limited is authorised and regulated by the Financial Conduct Authority (FCA). You can check our authorised status at any time by visiting FCA’s website at https://register.fca.org.uk/s/ and entering our name or number which is 664193.
We will at all times act in your best interests, we will source loans from the market that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments, before proceeding.
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to City and European Asset Finance Limited, Baytree Cottage, Ricksons Lane, West Horsley, Surrey KT24 6HU or by telephoning us on 01483 280111 where we will try to resolve your concern at the earliest time possible.
We are a Credit Broker not a lender
Whilst not all the products or arrangements that we broker will be regulated, we will at all times act in your best interests when sourcing credit based on the requirements you disclose to us. When this is agreed with you, we will provide you with information about the loan to ensure you understand your responsibilities and commitments, before proceeding.
We will not charge you a fee
We will not charge you a fee for our services. Instead, we typically receive a commission payment as a fixed fee or a percentage of the amount you borrow from the chosen funder. The lenders we work with could pay commission at different rates and for certain lenders we have some influence over the interest rate you will pay, which can impact on the amount you pay under the agreement. The amounts are often dependent on our work and the funders pricing and credit policies.
Please read this carefully and contact us if you have any questions.